The value of quality?

Aug 24th, 2002 by Tony in QSM1

Did you know that if you were 8’6″ tall, you could get a job as a starting center with a team in the NBA and earn $3,000,000 a year? Now that you now that, why aren’t you starting on a growth program? It’s a silly question, because you don’t know how to grow several feet taller.

Did you know that be reducing the faults in your software to fewer than one in a million lines of code, you could increase your market by $3,000,000 a year? Now that you know that, why aren’t you starting on a quality program. It’s a silly question, because you don’t know how to reduce software faults to fewer than one in a million lines of code.

I frequently talk to managers who are seem obsessed with cutting the cost of software, or reducing development time, but I seldom find a manager obsessed with improving quality. When I suggest measuring the value of quality, they often respond as if I told them to measure the value of growing to 8’6″. Why bother measuring the value of something that you don’t have the slightest idea how to achieve. And why try to achieve something whose value you don’t appreciate?

— Jerry Weinberg, Quality Software Management Vol 1, Chapter 1

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