The Cycle of Grief

Aug 28th, 2002 by Tony in QSM1

“Their first response to control the pain is usually denial – controlling the information so they don’t notice. When denial fails, they may blame others, because people generally prefer familiarity to comfort or efficiency. When blaming fails, they may try to remain where they are by trading off one set of demands against another. If trade-offs fail, however, they may reluctantly decide that they must accept a new pattern to retain control”

— Jerry Weinberg, Quality Software Management Vol 1, Chapter 4

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