Comparing Promise and Delivery

Sep 29th, 2002 by Tony in QSM2

Culture makes its presence known through patterns that persist over time. These patterns are not always consciously generated as patterns.

The same is true for software cultures. Their patterns can be seen in many ways. Before embarking on a program of detailed measurements, seek large-scale cultural measurements to guide your search. The conventional way of measuring an organization’s cultural pattern is by noting what they do. But we can also measure an organization’s culture pattern by comparing what they do with what they promise to do.

— Jerry Weinberg, Quality Software Management Vol 2, Chapter 5

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