The MOI model

Nov 4th, 2002 by Tony in QSM3

Managers make two kinds of mistakes concerning the amount of control they exert over internal team affairs: too much or too little. Variable (Pattern 1) managers tend to intervene too little, placating the team.

Routine (Pattern 2) managers tend to overcorrect by intervening too much and blaming the team. For effective steering (as in a Pattern 3 organization) manager’s interventions or non-interventions into team affairs must be done on the basis of what the team is doing, not what the manager is feeling.

When choosing interventions, a good guide is the MOI model. This model says that when a team or individual isn’t functioning well, there may be a missing ingredient. It could be Motivation, Organization, or Information. Your job is to find out which and intervene accordingly.

— Jerry Weinberg, Quality Software Management Vol 3, Chapter 20

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